policies & faqs
All grey + clay earrings are handmade by me, and while I do quality control on all my pieces, with handmade items, there is always the chance that there may be slight imperfections.
All of my pieces are handmade in small batches, and are shipped 4-7 business days from the order date, unless they are a pre-order. These items are made to order and ship 1-2 weeks from the order date. If there is an expected delay in the shipment of your order, you will be contacted directly.
Tracking on your package is always provided, I cannot 100% guarantee ship times once they've been dropped at the post office. They are out of my hands. If your package happens to get lost on it's way to you, please contact me!
If your earrings arrive damaged, or break due to a flaw in design, you have 30 days from the date you received your order to contact Nina with a photo of the damage along with a refund/replacement request that can be made here.
Polymer clay is very durable and I do frequent quality control tests before they are shipped to you. Please do not purposefully bend your pieces. To care for them, wipe them gently with a damp cloth, avoid submerging them in water and store them in a safe, dry space.
Any further questions can be sent via a contact form on this website
or else may be sent to Nina at [email protected].
All of my pieces are handmade in small batches, and are shipped 4-7 business days from the order date, unless they are a pre-order. These items are made to order and ship 1-2 weeks from the order date. If there is an expected delay in the shipment of your order, you will be contacted directly.
Tracking on your package is always provided, I cannot 100% guarantee ship times once they've been dropped at the post office. They are out of my hands. If your package happens to get lost on it's way to you, please contact me!
If your earrings arrive damaged, or break due to a flaw in design, you have 30 days from the date you received your order to contact Nina with a photo of the damage along with a refund/replacement request that can be made here.
Polymer clay is very durable and I do frequent quality control tests before they are shipped to you. Please do not purposefully bend your pieces. To care for them, wipe them gently with a damp cloth, avoid submerging them in water and store them in a safe, dry space.
Any further questions can be sent via a contact form on this website
or else may be sent to Nina at [email protected].